| Frequently
Asked Questions
Viewing
What is the difference between an HTML format announcement and a Jpeg attachment announcement?
How do my friends and family view the announcement?
What if some of my friends and family are
unable to view my announcement in their email inbox?
What will read in the
“Subject”, “To” and “From”
lines of my email announcement?
Will the announcement be viewed exactly
as I ordered it?
Ordering
Process
How do I order an email announcement?
Can I phone in my order instead of submitting
online?
How can I pay for my email announcement?
My order form has been submitted, how
long do I have to wait to view a proof of my announcement?
How do I approve my final announcement
design?
What if I don’t approve my final
announcement design?
How long after I approve my design will
my final email announcement be sent to my friends and family?
Submitting
Images and Email Addresses
I don’t have a black and white photograph
of my child, what do I do?
What format and resolution should my image
be saved as?
Am I able to send you my printed photograph
for scanning via postal mail?
Where do I send my printed photographs?
How do I provide the email addresses of
my friends and family?
How many email addresses can I include
for each announcement I order?
Are the email addresses of friends and
family given to spammers?
What
is the difference between an HTML format announcement and
a Jpeg attachment announcement?
When considering the email delivery of your announcement,
there are two options to choose from:
The HTML format option views
just like a web page in the recipient’s inbox. It
requires that you provide us with a complete list of the
email addresses you wish to send your announcement to. We
then ensure that your announcement is sent directly and
securely to the inboxes of your friends and family without
you ever having to lift a finger. Please view our
email list help file for instructions.
The Jpeg Attachment format
allows you to handle the email delivery of your announcement
yourself. Once you have approved your final announcement
design, a jpeg attachment will be emailed directly to you.
You are then able to forward your announcement to as many
friends and family members as you would like.
How
do my friends and family view the announcement?
If you have selected the HTML format for your announcement,
it will be viewed directly in the inbox of the recipient,
just like any other email message you may have sent them.
If you have opted to send your friends and family a Jpeg
attachment, it will either be viewed directly in the message
of the email or viewed by clicking on the attachment, just
like any other attachment you may have sent them.
What
if some of my friends and family are unable to view my announcement
in their email inbox?
Although this is NOT a typical problem,
HTML emails and/or Jpeg attachments may not work in everyone’s
email programs. Also, some workplace email addresses may
have security settings that restrict viewing. Just in case,
your friends and family also receive a website link where
they are able to view the same announcement online.
What
will read in the “Subject”, “To”
and “From” lines of my email announcement?
If you have selected to have us handle your email delivery
by opting for an HMTL announcement, the "Subject"
line will read "Our New Arrival". The "To"
line will have the individual email addresses of your friends
and family. The "From" line will show your personal
email address.
Will
the announcement be viewed exactly as I ordered it?
Due to differences in email programs and operating systems
there will be minor variations in the appearance of your
announcement but the overall design will remain the same.
Colors will also shift slightly depending on your monitor
settings.
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How
do I order an email announcement?
The process is quite simple. First, view our announcement
designs listed in the catalogue.
Make your selection by clicking on the image of the announcement
that best reflects your child. Review the design details
and then click on the "Order Now" button. Follow
the prompts to complete the information required to personalize
your announcement. Finally, submit your information and
make your payment. After your order confirmation you will
be required to proof your announcement before it is sent
to friends and family.
Can
I phone in my order instead of submitting online?
We do not accept phone orders. Please order online.
How
can I pay for my email announcement?
Payments are cleared through our payment partner 2Checkout.com,
they accept VISA, MasterCard, Discovery Card, and American
Express.
My
order form has been submitted, how long do I have to wait
to view a proof of my announcement?
The design process for an HTML Format will take a maximum
of four business days. Jpeg Attachments require a maximum
of two business days. If you are sending your photographs
via postal mail, please allow an additional two weeks from
the time the images are recieved for the design process
to be completed.
How
do I approve my final announcement design?
Once we have completed the design of your announcement,
we will email you a link to our proofing site. Here you
will be able to view, edit, and/or approve your design.
What
if I don’t approve my final announcement design?
It is our policy to ensure that you are happy with your
purchase. In order to do so, we require your approval on
the personalized announcement prior to releasing it to your
friends and family. Your order will be put on hold until
your approval is given. If approval has not been given within
30 days from receiving your proof, your announcement design
will be deleted from our archives. A refund will NOT
be given.
How
long after I approve my design will my final email announcement
be sent to my friends and family?
If you have selected an HTML format announcement, the mailing
process will take a maximum of two business days. If you
have selected the Jpeg Attachment format, you will be sent
your final file within one business day.
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I
don’t have a black and white photograph of my child,
what do I do?
Feel free to attach your favorite colour image and our design
staff will be more than happy to convert it to black and
white.
What
format and resolution should my image be saved as?
Jpegs are the best format to choose when submitting your
photographs, tiff files are also accepted. Please be sure
that your digital camera is set to its highest resolution
and/or quality setting when taking your photograph. If you
are scanning a printed photograph, please be sure to capture
the image using a minimum of 150 dpi at an approximate size
of 6 x 4 inches.
Am
I able to send you my printed photograph for scanning via
postal mail?
Yes. However this will increase the design process time
from a total of four days to approximately two weeks from
the time the photos are received. An additional cost of
$15.00 (US) per photograph will be added for this service.
Unfortunately we are unable to return your photograph(s).
Please note: negatives, Polaroids, and ink jet prints cannot
be used.
Where
do I send my printed photographs?
Printed photos can be sent to the following address, please
be sure to mark the back of your photos with your order
number:
YouHaveBabyMail.com
2926 Leigh Road
Victoria, BC
Canada V9B 4G3
How
do I provide the email addresses of my friends and family?
If you have selected an HTML format announcement, the accepted
formats for providing your email list are either an Excel
spreadsheet or comma separated text file. Outlook and Outlook
Express will both export to a comma separated text file.
Please view our email
list help file for instructions.
How
many email addresses can I include for each announcement
I order?
If you have selected an HTML format announcement, each email
announcement will be sent to a maximum of 100 different
email addresses.
Are
the email addresses of friends and family given to spammers?
Absolutely NOT! As stated in our privacy
policy we value your privacy and trust. We use the email
list you provide us to send your announcement only. Email
lists are discarded after the announcement is sent and are
never used for any other reason or shared with other companies.
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